Returns Policy


All orders that are paid for online or placed on the account are dispatched immediately upon completion of the order.  All orders that are not paid online will be dispatched once proof of payment is received and order is completed.

You can return any product to QTP if deemed to be in faulty condition or has been printed incorrectly within 7 working days of receipt. We will take immediate steps to remedy any unforeseen situations, as we value above all our Customer relationships.

We reserve the right to not accept returns if no fault can be found, and, although we do all in our power to ensure flawless delivery of our product, please note that all our orders are out of QTP control ex-depot.

Online Credit Card 
Once payment is made the “The Company” will amend the order status to processing where it will be sent to our Pre-Press for final artwork approval. After payments are received orders will be delivered via courier or specified delivery method of the “The Customer” within the period of 2 – 5 days. On dispatch from “The Company” you will be sent a CON Number (tracking number) via the courier. On dispatch we “The Company” take no responsibility for the location of the goods sold. Please see appropriate Terms and Conditions of couriers delivering the goods.
Cash On Delivery
“The Customer” acknowledges that the order is given before full payment on either the QTP online dashboard or manual invoice if requested. Order will be shipped once confirmation of payment has been made via the QTP online dashboard or reference via bank submitted as a PDF.
Cash On Account
“The Customer” acknowledges that the order will be fulfilled, printed and shipped if the order has not been paid for via the QTP online dashboard or via invoice. The remaining account will be lodged as an outstanding amount to be paid on “The Customers” account.